terms & conditions
Welcome to Bluebells & Bumblebees. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.
1. Acceptance of Terms
By accessing or using Bluebells & Bumblebees, you agree to these Terms and Conditions and any additional terms referenced herein. If you do not agree to these terms, please refrain from using our website.
2. Registration and Account
To access certain features of our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and ensuring the security of your password. Any activities conducted through your account are your responsibility.
3. Product Information
We strive to provide accurate and up-to-date product information on our website. However, we do not guarantee the accuracy, completeness, or reliability of this information. Product images are for illustrative purposes only, and actual products may vary.
4. Ordering and Payment
By placing an order, you agree to purchase products at the prices and terms indicated. Payment is required at the time of purchase. Prices are subject to change without notice.
5. Shipping and Delivery
Shipping costs and delivery times are provided during the checkout process. We aim to deliver products in a timely manner, but we are not responsible for delays due to unforeseen circumstances or events beyond our control.
6. Returns and Refunds
Our returns and refunds policy is available on our website. Please review this policy before making a purchase. We reserve the right to refuse returns or refunds under certain conditions.
Order Cancellations
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to certain items, which we have made, personalised or customised specifically for you. It does not apply to any goods, which have been opened.
Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.
If you wish to cancel your order you can notify us by email to bluebellsbumblebees@gmail.com before we have dispatched the goods to you or: Where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns and exchange' section below.
Please note: In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products, which have been misspelt.
We reserve the right to cancel your order at any time and issue a full refund. We reserve the right to cancel any order that we deem offensive.
The provisions of this clause do not affect your statutory rights.
Returns and exchange
If you are not completely satisfied with the goods, simply get in contact with us via the form on the contact page. If it is a fault at our end, you can return them to us at any time within 7 days of receipt. We will issue a full refund or exchange as soon as possible after you cancel your order.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post.
We DO NOT accept returns for any item that has been personalised.
Your rights to return the goods to us will not apply in the following circumstances:
-Any products that we have made, personalised or customised specifically for you
-Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
- If you have made a spelling mistake on your order and it has been sent for production.
If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us.
The item(s) must be returned in the condition in which you received it within 14 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.
We regret that postage and packing costs for unwanted items cannot be refunded.
Colour
The colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if the colour is important to you, your order is placed at your own risk.
Clothing
We will be unable to accept the return of any item where there is evidence that washing instructions have not been followed. The item should be returned with its original packaging.
7. Intellectual Property
All content on Bluebells & Bumblebees, including text, images, logos, and trademarks, is the property of Bluebells & Bumblebees and is protected by intellectual property laws. You may not use, reproduce, or distribute our content without our express written consent.
8. Limitation of Liability
To the fullest extent permitted by law, Bluebells & Bumblebees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.
9. Governing Law
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.
10. Changes to Terms and Conditions
Bluebells & Bumblebees reserves the right to modify or revise these Terms and Conditions at any time. The latest version will always be available on our website.
Thank you for using Bluebells & Bumblebees. If you have any questions or concerns about these terms, please contact us at bluebellsbumblebees@gmail.com.