Custom & personalised Orders

We love custom orders! We are able to add custom text to most of our items, but please be aware that depending on the amount of customisation dispatch times may change from those already advertised.

when will my order be delivered?

Non personalised items are dispatched within 1-2 working days and can take up to 2-5 days in the post. (Please note that Saturdays, Sundays and bank holidays are not classed as working days).

​Personalised items are dispatched within 2-3 working days and can take up to 2-5 working days in the post.

If you require your package earlier please contact us before placing your order.

how can i track my order?

Tracking details of your order will be emailed to you with your dispatch confirmation. Alternatively, if you are a registered customer, these details can also be located within your order history, simply by logging into your account area and viewing your order history.

what will happen if i miss the delivery?

In the event that you should miss your scheduled delivery, the courier may leave the parcel in a ‘safe place’ or will leave a 'while you were out' card where you will have the option to re-arrange delivery or collect from your local sorting office. If the courier is unable to deliver your parcel and it remains at the depot for more than one week, your order will be returned to us. In such cases, customers will be charged an additional postage fee for resending.

i would like to make a change or cancel my order

If you would like to amend or cancel your order, email us at bluebellsbumblebees@gmail.com within 30 minutes of placing the order. Please include your order number and the change(s) in which you would like to make.

Please note that we cannot guarantee amendments or cancellations submitted after 30 minutes as your order may already be in production.

my item is faulty, what can be done?

Please contact bluebellsbumblebees@gmail.com with photos of the fault and your order number, we will then be able to rectify this for you.

how do i wash/care for my items?

• Hand or machine wash inside out

• Wash on low temperature.

• Do not bleach

• Do not use fabric softener

• Do not tumble dry or iron directly onto design

• Iron inside out

• Garments with glitter vinyl must be hand washed in low heat